Specialist - Ferrara (Ferrara, IT)

Sephora
Italy
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-4 yearsSkills: ["Critical thinking","Drives results","Resilience","Collaboration","Planning & organization"]

Lead and support the Ferrara team by managing and monitoring KPIs across recruitment, client tools, conversion rate, average ticket, and Omnichannel services such as Sephora+, Click & collect, and the app. Coach team performance, ensure department quality standards, resolve disputes, and brief the team on daily/monthly objectives. Drive commercial and HR strategy contributions, oversee in-store services, plan the Booxi platform, and maintain optimal stock levels.

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Sephora
Sephora
4 days ago

Specialist - Ferrara (Ferrara, IT)

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Last checked: 49 minutes agoStatus: Live

Job Summary

Lead and support the Ferrara team by managing and monitoring KPIs across recruitment, client tools, conversion rate, average ticket, and Omnichannel services such as Sephora+, Click & collect, and the app. Coach team performance, ensure department quality standards, resolve disputes, and brief the team on daily/monthly objectives. Drive commercial and HR strategy contributions, oversee in-store services, plan the Booxi platform, and maintain optimal stock levels.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and monitor qualitative/quantitative KPIs and Omnichannel services (Sephora+, Click & collect, app download).
  • •Monitor personal and store performance metrics and define corrective actions.
  • •Manage the department team and performance; train technical skills and develop team members.
  • •Ensure quality standards for makeup, skincare, fragrance, and Sephora Collection; resolve disputes.
  • •Guarantee best customer journey and compliance with company procedures, safety procedures, and commercial policies; support store manager with daily commercial and HR strategy.

Key Requirements

  • •Minimum 3-4 years of experience in similar roles such as Assistant Store Manager, Team Leader, Supervisor, or Key Holder in dynamic retail environments.
  • •Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
  • •Business and goals orientation.
  • •Professional English proficiency.
  • •Relationship management, analysis, and reporting skills.
Experience:3-4 yearsRetailMultinational retail
Skills:Critical thinkingDrives resultsResilienceCollaborationPlanning & organization
Languages:English
Tech Stack:KPIsRecruitmentMy ClientLoveMeterConversion RateAverage ticketUnit Per TicketOmnichannel servicesSephora+Click & collectApp downloadBooxi

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn