Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior CX Data Analyst focused on analytics, reporting, and process optimization to improve support workflows. You’ll analyze large datasets, build dashboards, and apply AI-powered tooling to drive data-driven decisions across CX, product, and operations teams in a fast-growing fintech environment.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:EquityRelocationRemote Work

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.

Experience:3+ yearsFintechCX analytics

Skills:CommunicationPresentationStorytellingProblem-solvingCollaboration

Languages:English

Tech Stack:BigQueryClickHouseSQLPythonTableauMetabaseLookerAirflowLLMPrompt engineeringAPIs

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:EquityRelocationRemote Work

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.

Experience:3+ yearsFintechCX analytics

Skills:CommunicationPresentationStorytellingProblem-solvingCollaboration

Languages:English

Tech Stack:BigQueryClickHouseSQLPythonTableauMetabaseLookerAirflowLLMPrompt engineeringAPIs

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor