Account Manager - Dutch speaking

Algolia
London
Workplace: HybridFull timeGBP 127,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Customer-first mindset","High ownership","Consultative approach","Collaboration","Problem-solving"]

Own and grow a portfolio of existing commercial customers, driving retention and expansion across their install base. Build trusted relationships with key stakeholders, understand customer business objectives and success criteria, and identify upsell/cross-sell opportunities. Lead renewals and pricing conversations, execute account planning aligned to customer goals, and monitor account health signals to prevent churn. Partner with Customer Success, Solutions Engineering, and Support to deliver measurable customer value and drive revenue growth.

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FursaFursa
Algolia
Algolia
3 days ago

Account Manager - Dutch speaking

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Last checked: 13 hours agoStatus: Live

Job Summary

Own and grow a portfolio of existing commercial customers, driving retention and expansion across their install base. Build trusted relationships with key stakeholders, understand customer business objectives and success criteria, and identify upsell/cross-sell opportunities. Lead renewals and pricing conversations, execute account planning aligned to customer goals, and monitor account health signals to prevent churn. Partner with Customer Success, Solutions Engineering, and Support to deliver measurable customer value and drive revenue growth.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage a large portfolio of existing commercial customers to retain and grow recurring revenue across the install base.
  • •Develop understanding of customer objectives and success criteria to proactively identify expansion (upsell and cross-sell) opportunities.
  • •Serve as the primary point of contact, building trusted relationships with stakeholders and decision-makers.
  • •Lead renewals, pricing discussions, and expansion conversations within the install base, aligning solutions to customer goals.
  • •Monitor account health and usage signals to identify risks early, maintain forecasting/pipeline management, and mitigate churn and contraction.

Pay and Benefits

Salary: GBP 127,000 - 160,000 annually

Key Requirements

  • •Fluent in Dutch and English.
  • •4+ years in B2B SaaS sales or account management with ownership of renewals and expansion revenue.
  • •Experience managing and growing a book of business (account management, customer growth, renewals, or account executive roles focused on install base).
  • •Proven ability to identify and close expansion opportunities within existing accounts.
  • •Strong collaboration skills to engage cross-functional partners to solve customer challenges.
Experience:4+ yearsB2B SaaSE-commerceDigital experience platforms
Skills:Customer-first mindsetHigh ownershipConsultative approachCollaborationProblem-solving
Languages:DutchEnglish
Tech Stack:SaaSAPIs

Company Brief

Algolia
Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn