UFP Retail Solutions Customer Service Representative

Universal Forest Products
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Organization","Time management","Teamwork"]

Provide customer support for brands and programs within UFP Retail Solutions across pre-, in-, and post-purchase inquiries. Handle high volumes of incoming calls, resolve customer complaints, and process orders and requests. Maintain accurate records in a CRM platform, coordinate with colleagues, and support an efficient customer service process. Participate in product trainings as needed and prepare reports and correspondence while ensuring a consistently high level of customer experience.

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Universal Forest Products
Universal Forest Products
4 days ago

UFP Retail Solutions Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer support for brands and programs within UFP Retail Solutions across pre-, in-, and post-purchase inquiries. Handle high volumes of incoming calls, resolve customer complaints, and process orders and requests. Maintain accurate records in a CRM platform, coordinate with colleagues, and support an efficient customer service process. Participate in product trainings as needed and prepare reports and correspondence while ensuring a consistently high level of customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain a positive, empathetic, professional attitude toward customers
  • •Respond promptly to inquiries and handle high volumes of incoming calls
  • •Resolve customer complaints and ensure customer satisfaction
  • •Know company brands, products, and systems to answer questions quickly and efficiently
  • •Process orders, forms, applications, and requests while recording interactions in the CRM

Key Requirements

  • •Minimum high school graduate
  • •1-3 years of customer service or related experience (preferred)
  • •Working knowledge of CRM platforms and Microsoft applications (Excel, Word, Teams, Outlook)
  • •Ability to communicate clearly via phone and email with co-workers and management
  • •Pass a drug test
Experience:1-3 yearsCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsOrganizationTime managementTeamwork
Languages:English
Tech Stack:CRMMicrosoft ExcelMicrosoft WordMicrosoft TeamsMicrosoft Outlook

Company Brief

Universal Forest Products
Manufactures and distributes wood, composite, and other building products for residential and commercial construction. Serves customers across retail, construction, industrial, and packaging markets through a broad network of manufacturing and distribution operations.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Grand Rapids, United States
Founded: 1955
WebsiteLinkedIn