Imprint

22 hours ago

Senior Product Manager, Customer Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the product direction for Customer Operations Engineering, building internal tools, automations, and AI-powered experiences that help Support, Risk, and Operations deliver fast, trustworthy customer service at scale. Lead roadmap and measurable customer outcomes across the CRM app, IVR (powered by Sierra AI), Zendesk integration, and support surfaces. Use customer insight and analytics to translate operational pain points into impactful product bets, partnering with engineering, design, compliance, legal, marketing, and brand stakeholders.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own product direction for Customer Operations Engineering, including internal tools, automations, and AI-powered experiences.
•Drive refinements for new and existing customer experiences using data and UX research.
•Translate operational pain points into impactful product bets and measurable customer outcomes.
•Build and sequence the product roadmap with partner PMs and engineering/design partners.
•Represent Product in executive and partner-facing forums and help shape how the PM team operates.

Pay and Benefits

Salary: USD 130,000 - 200,000 annually

Perks:EquityHealth InsurancePaid LeaveParental LeaveFsa

Key Requirements

•5+ years of product management experience focused on consumer-facing products.
•Strong consumer product sense across UX, experimentation, and design.
•Shipped products with measurable outcomes you drove.
•Deep customer insight through conversations, support tickets, and behavioral data.
•Comfortable with analytics and experimentation frameworks (Snowflake, Sigma, Statsig).

Experience:5+ yearsConsumer productsFintechPaymentsCredit productsLoyaltyRegulated consumer environments

Skills:CommunicationCustomer empathyData-driven decision makingCross-functional collaborationOwnership

Tech Stack:ClaudeClaude DesignFigmaSnowflakeSigmaStatsigSierra AIZendeskIVRCRM

Company Brief

Imprint

Builds a modern co-branded financial platform that partners with consumer brands to design, launch, and operate credit, deposit, and loyalty products that drive engagement, spend, and long-term customer value.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.0

Website LinkedIn Glassdoor

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Imprint

22 hours ago

Senior Product Manager, Customer Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own product direction for Customer Operations Engineering, including internal tools, automations, and AI-powered experiences.
•Drive refinements for new and existing customer experiences using data and UX research.
•Translate operational pain points into impactful product bets and measurable customer outcomes.
•Build and sequence the product roadmap with partner PMs and engineering/design partners.
•Represent Product in executive and partner-facing forums and help shape how the PM team operates.

Pay and Benefits

Salary: USD 130,000 - 200,000 annually

Perks:EquityHealth InsurancePaid LeaveParental LeaveFsa

Key Requirements

•5+ years of product management experience focused on consumer-facing products.
•Strong consumer product sense across UX, experimentation, and design.
•Shipped products with measurable outcomes you drove.
•Deep customer insight through conversations, support tickets, and behavioral data.
•Comfortable with analytics and experimentation frameworks (Snowflake, Sigma, Statsig).

Experience:5+ yearsConsumer productsFintechPaymentsCredit productsLoyaltyRegulated consumer environments

Skills:CommunicationCustomer empathyData-driven decision makingCross-functional collaborationOwnership

Tech Stack:ClaudeClaude DesignFigmaSnowflakeSigmaStatsigSierra AIZendeskIVRCRM

Company Brief

Imprint

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.0

Website LinkedIn Glassdoor