Consultant - Customer Service

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Customer focus"]

Provide professional, empathetic customer support primarily via live chat, with rare outbound voice follow-ups. Troubleshoot common technical issues related to content streaming services (e.g., device compatibility and login errors). Help customers with account management and billing inquiries, maintain accurate interaction records, and stay current on product updates and policies to deliver correct information.

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FursaFursa
Sutherland
Sutherland
1 day ago

Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide professional, empathetic customer support primarily via live chat, with rare outbound voice follow-ups. Troubleshoot common technical issues related to content streaming services (e.g., device compatibility and login errors). Help customers with account management and billing inquiries, maintain accurate interaction records, and stay current on product updates and policies to deliver correct information.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional and empathetic customer support primarily via live chat, with rare outbound voice contacts.
  • •Troubleshoot common technical issues for content streaming services, including device compatibility and login errors.
  • •Guide customers through account management and billing inquiries.
  • •Maintain accurate records of customer interactions.
  • •Stay informed on product updates and policies to provide accurate information.

Key Requirements

  • •Excellent communication skills in Indonesian and English (verbal and written).
  • •Preferably 1 to 2 years of experience in CSAT-focused customer service.
  • •Willing to work shifts 9am–11pm (including weekends), 5 working days with 2 days off (40 hours per week).
  • •Willing to work 100% from office (onsite in Bangsar South, Kuala Lumpur).
Experience:1-2 yearsCustomer serviceTelecommunicationsContent streaming
Skills:CommunicationEmpathyProblem-solvingAttention to detailCustomer focus
Languages:IndonesianEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor