Botpress

1 month ago

Directeur Customer Success / Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale the Customer Success function globally in a 100% in-person role, driving adoption, retention, and value realization for clients from developers to large enterprises. Partner with Product, Sales, Finance, and Leadership to optimize the platform, set KPIs, and build scalable CS processes while working on-site in Montreal.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage, coach, and scale a team of Customer Success Managers
•Define clear objectives, performance indicators (KPIs), and standards of excellence
•Recruit, onboard, and develop Customer Success talent
•Define and drive the global Customer Success strategy (onboarding, adoption, retention, expansion)
•Collaborate with Product, Engineering and Sales to align on roadmaps and improve CS tools and processes

Pay and Benefits

Perks:Paid LeaveGroup InsuranceTelemedicine

Key Requirements

•7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
•Proven experience managing a Customer Success team
•Strong experience in a SaaS, PaaS, or B2B tech environment
•Fluency in English
•Experience with generative AI and conversational AI

Experience:7+ yearsSaaSB2BInformation technology and services

Education:Bachelor's

Skills:LeadershipCommunicationInfluenceProblem-solvingStrategic thinking

Languages:EnglishFrench

Tech Stack:AILLMsChatbotsAutomation

Company Brief

Botpress

Develops an open-source conversational AI platform for building, deploying, and managing chatbots and virtual assistants. Combines modular tooling, natural language understanding, and developer-friendly frameworks for enterprise and developer use cases.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Montréal, Canada

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Botpress

1 month ago

Directeur Customer Success / Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage, coach, and scale a team of Customer Success Managers
•Define clear objectives, performance indicators (KPIs), and standards of excellence
•Recruit, onboard, and develop Customer Success talent
•Define and drive the global Customer Success strategy (onboarding, adoption, retention, expansion)
•Collaborate with Product, Engineering and Sales to align on roadmaps and improve CS tools and processes

Pay and Benefits

Perks:Paid LeaveGroup InsuranceTelemedicine

Key Requirements

•7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
•Proven experience managing a Customer Success team
•Strong experience in a SaaS, PaaS, or B2B tech environment
•Fluency in English
•Experience with generative AI and conversational AI

Experience:7+ yearsSaaSB2BInformation technology and services

Education:Bachelor's

Skills:LeadershipCommunicationInfluenceProblem-solvingStrategic thinking

Languages:EnglishFrench

Tech Stack:AILLMsChatbotsAutomation

Company Brief

Botpress

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Montréal, Canada

Founded: 2016

Website LinkedIn