Directeur Customer Success / Director of Customer Success

Botpress
Montreal
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Influence","Problem-solving","Strategic thinking"]

Lead and scale the Customer Success function globally in a 100% in-person role, driving adoption, retention, and value realization for clients from developers to large enterprises. Partner with Product, Sales, Finance, and Leadership to optimize the platform, set KPIs, and build scalable CS processes while working on-site in Montreal.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Botpress
Botpress
2 months ago

Directeur Customer Success / Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Lead and scale the Customer Success function globally in a 100% in-person role, driving adoption, retention, and value realization for clients from developers to large enterprises. Partner with Product, Sales, Finance, and Leadership to optimize the platform, set KPIs, and build scalable CS processes while working on-site in Montreal.
Location: Montreal
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Manage, coach, and scale a team of Customer Success Managers
  • •Define clear objectives, performance indicators (KPIs), and standards of excellence
  • •Recruit, onboard, and develop Customer Success talent
  • •Define and drive the global Customer Success strategy (onboarding, adoption, retention, expansion)
  • •Collaborate with Product, Engineering and Sales to align on roadmaps and improve CS tools and processes

Pay and Benefits

Perks:Paid LeaveGroup InsuranceTelemedicine

Key Requirements

  • •7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • •Proven experience managing a Customer Success team
  • •Strong experience in a SaaS, PaaS, or B2B tech environment
  • •Fluency in English
  • •Experience with generative AI and conversational AI
Experience:7+ yearsSaaSB2BInformation technology and services
Education:Bachelor's
Skills:LeadershipCommunicationInfluenceProblem-solvingStrategic thinking
Languages:EnglishFrench
Tech Stack:AILLMsChatbotsAutomation

Company Brief

Botpress
Develops an open-source conversational AI platform for building, deploying, and managing chatbots and virtual assistants. Combines modular tooling, natural language understanding, and developer-friendly frameworks for enterprise and developer use cases.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Montréal, Canada
Founded: 2016
WebsiteLinkedIn