Customer Success Manager

LiveKit
United States
Workplace: RemoteFull timeUSD 150,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Relationship-building","Problem-solving","Organizational","Empathetic communication"]

Customer Success Manager at LiveKit drives adoption, satisfaction, and long-term success for customers by partnering with Account Executives, guiding onboarding and enablement, and identifying expansion opportunities. You’ll be the voice of the customer, build trusted stakeholder relationships, and help shape scalable CS processes in a fast-paced SaaS startup.

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FursaFursa
LiveKit
LiveKit
9 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Manager at LiveKit drives adoption, satisfaction, and long-term success for customers by partnering with Account Executives, guiding onboarding and enablement, and identifying expansion opportunities. You’ll be the voice of the customer, build trusted stakeholder relationships, and help shape scalable CS processes in a fast-paced SaaS startup.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive adoption and engagement of LiveKit’s platform across assigned customer accounts.
  • •Partner closely with Account Executives, acting as a strategic co-pilot in customer relationships.
  • •Support customer needs and questions, ensuring fast, clear, and empathetic responses.
  • •Qualify new leads and expansion opportunities, surfacing upsell/cross-sell opportunities back to Sales.
  • •Build and maintain trusted relationships with customer stakeholders, from technical users to executives.

Pay and Benefits

Salary: USD 150,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityPaid Leave

Key Requirements

  • •3–6 years of experience in Customer Success, Solutions Engineering, or Account Management at a SaaS, API, or developer tools company.
  • •Strong technical aptitude—you can engage with technical customers and understand their use cases.
  • •Proven ability to drive product adoption and build long-term customer relationships.
  • •Experience partnering with Sales to support renewals, expansions, and pipeline generation.
  • •Experience with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight) and a data-driven approach to customer health.
Experience:3-6 yearsSaaSAPIDeveloper tools
Skills:CommunicationRelationship-buildingProblem-solvingOrganizationalEmpathetic communication
Languages:English
Tech Stack:SalesforceHubSpotGainsight

Company Brief

LiveKit
LiveKit provides an open-source realtime cloud and developer platform for building, deploying, and scaling voice, video, and physical AI agents with low-latency WebRTC infrastructure and edge services for production voice/video applications.
Industry: Cloud Computing
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Jose, United States
Founded: 2021
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor