Strategic Accounts Customer Success Manager (CSM IC)

Gomotive
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Organization","Customer success"]

Strategic Accounts CSM at Motive serves as the primary liaison for the company’s largest customers, guiding implementation, driving adoption, renewals, and upsells, while collaborating with product and various internal teams to scale the business and continuously improve the customer experience across a high-growth enterprise SaaS environment.

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Gomotive
Gomotive
1 year ago

Strategic Accounts Customer Success Manager (CSM IC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Strategic Accounts CSM at Motive serves as the primary liaison for the company’s largest customers, guiding implementation, driving adoption, renewals, and upsells, while collaborating with product and various internal teams to scale the business and continuously improve the customer experience across a high-growth enterprise SaaS environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Establish and oversee the customer’s continued adoption, training, and development of best practices to continually drive incremental value and return on the customer’s investment
  • •Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships
  • •Collaborate with customers and product managers to manage product enhancement requests
  • •Act as a subject matter expert on customer product features for strategic accounts
  • •Manage initiatives to increase product adoption and customer satisfaction

Key Requirements

  • •5+ years Enterprise Customer Success, Sales, or Account Management experience with a proven track record of success
  • •Customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment
  • •Demonstrated ability in learning new software programs and products while identifying opportunities to use them to their full potential
  • •Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing impact-based activities
  • •Exceptional account management skills and project management skills with strict attention to detail
Experience:5+ yearsEnterprise softwareSaaSLogistics
Skills:CommunicationRelationship-buildingProblem-solvingOrganizationCustomer success
Languages:English

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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