Premier Service Advocate, Spanish Speaking

Handle Spanish-language inbound customer and professional requests for account changes, profile updates, billing inquiries, and help with Thumbtack’s website/app. Resolve issues through phone, chat, SMS, and email while de-escalating conflicts and delivering a warm, high-quality “white glove” experience. Maintain quality and performance metrics (including customer satisfaction and NPS), troubleshoot problems, and share improvement trends through ongoing training and team sessions.