Call Center Senior Associate

Dimension Data
Canada
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Skills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience","Objection handling","CRM accuracy"]

Drive outbound, consultative sales for telecom products to Canada-based customers, making high-volume calls to prospects and existing accounts. Present plans, upgrades, bundles, and retention offers while understanding customer needs to recommend tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records with compliant script and quality standards for a strong customer experience.

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Dimension Data
Dimension Data
2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Drive outbound, consultative sales for telecom products to Canada-based customers, making high-volume calls to prospects and existing accounts. Present plans, upgrades, bundles, and retention offers while understanding customer needs to recommend tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records with compliant script and quality standards for a strong customer experience.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers
  • •Understand customer needs and recommend tailored solutions
  • •Achieve daily, weekly, and monthly sales targets
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards

Key Requirements

  • •Graduate eligibility is flexible based on communication skills
  • •0–2 years of experience (freshers welcome; BPO/sales preferred)
  • •Strong communication with a neutral/clear English accent
  • •Sales mindset with persuasive ability, active listening, and customer empathy
  • •Comfort with basic system/CRM handling and maintaining accurate records
Experience:0BPOTelecom
Skills:CommunicationPersuasionActive listeningCustomer empathyResilienceObjection handlingCRM accuracy
Languages:English
Tech Stack:CRM

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn