Account Manager

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United States
Workplace: RemoteFull timeUSD 185,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Integrity","Humility","Drive to learn","Strategic thinking","Empathy"]

Own a portfolio of ~300 key commercial accounts and evolve relationships from self-serve to proactive partnership. Drive adoption, expansion, renewals, and annualization/contracting motions using programmatic, scalable engagement. Mitigate churn with customer health signals and product usage data, collaborate with Customer Engineers for technical guidance, and partner across Product, Marketing, Support, and RevOps while tracking performance and iterating programs.

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3 days ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own a portfolio of ~300 key commercial accounts and evolve relationships from self-serve to proactive partnership. Drive adoption, expansion, renewals, and annualization/contracting motions using programmatic, scalable engagement. Mitigate churn with customer health signals and product usage data, collaborate with Customer Engineers for technical guidance, and partner across Product, Marketing, Support, and RevOps while tracking performance and iterating programs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model to deliver consistent value at scale.
  • •Build and run scalable programs that drive adoption and expansion, including onboarding journeys, education series, lifecycle campaigns, and targeted nurture motions.
  • •Proactively share best practices, playbooks, and technical guidance with Customer Engineers to help customers succeed using repeatable workflows.
  • •Identify and prioritize accounts for higher-touch interventions using health signals and product usage data; mitigate churn risks with clear next steps.
  • •Own contracting motions across the book, including renewals and commercial expansion, partnering with Sales, RevOps, and Legal while tracking program performance and iterating.

Pay and Benefits

Salary: USD 185,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental Leave401kDisability InsuranceLife InsuranceHealth InsuranceDentalVisionLearning BudgetWellness StipendHome Office

Key Requirements

  • •5+ years of experience in a customer-facing role such as Account Management or Customer Success, preferably in cloud infrastructure or developer tooling.
  • •Track record managing renewals, identifying expansion opportunities, and negotiating contracts.
  • •Experience using product usage data or analytics to identify customer health risks and expansion opportunities.
  • •Ability to connect customer technical challenges to their overarching business goals.
  • •Strong stakeholder rapport across senior engineers to C-level executives in a strategic, product-led growth environment.
Experience:5+ yearsCloud infrastructureDeveloper toolingProduct-led growthSaaSAI-native applications
Skills:IntegrityHumilityDrive to learnStrategic thinkingEmpathy

Company Brief

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Provides a cloud platform (PaaS) that simplifies deploying and hosting web services, databases, and static sites with auto-scaling, managed databases, and developer-friendly tooling for modern web applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn