UpCodes

2 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Help UpCodes users get the most value from the platform by handling support requests via phone, live chat, and email. Partner with Product, Content, and building codes experts to answer questions and solve issues, then troubleshoot and report potential bugs to Engineering. Act as a customer advocate by sharing feedback to shape the roadmap, while continually improving internal support documentation and expanding the external knowledge base.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Run point on the support phone line, live chat, and email inbox.
•Collaborate with Product, Content, and building codes experts to resolve user questions and challenges and share feedback.
•Troubleshoot and report potential bugs to the Engineering team.
•Serve as a customer advocate and share customer feedback internally to inform product roadmap and strategy.
•Improve internal support documentation and processes and lead expansion of the external knowledge base.

Pay and Benefits

Salary: USD 54,000 - 75,000 annually

Equity and Bonus:Equity

Key Requirements

•2-4 years of experience in a customer-facing role.
•Fluency with modern cloud-based work tools (e.g., Google Workspace, Slack, Notion) and comfort learning new SaaS tools.
•Exceptional organization and strong attention to detail.
•Excellent communication skills and a conversational, empathetic approach.
•Strong willingness to learn and build as products and processes evolve.

Experience:2-4 years

Skills:EmpathyCommunicationProblem-solvingOrganizationDetail-orientedCustomer advocacyAdaptability

Tech Stack:Google WorkspaceSlackNotion

Company Brief

UpCodes

Provides a searchable, up-to-date building code database and compliance tools for architects, engineers, and builders, offering interpretations, code comparisons, and productivity features to streamline code research and permit workflows.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Portland, United States

Founded: 2016

Website LinkedIn

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UpCodes

2 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Run point on the support phone line, live chat, and email inbox.
•Collaborate with Product, Content, and building codes experts to resolve user questions and challenges and share feedback.
•Troubleshoot and report potential bugs to the Engineering team.
•Serve as a customer advocate and share customer feedback internally to inform product roadmap and strategy.
•Improve internal support documentation and processes and lead expansion of the external knowledge base.

Pay and Benefits

Salary: USD 54,000 - 75,000 annually

Equity and Bonus:Equity

Key Requirements

•2-4 years of experience in a customer-facing role.
•Fluency with modern cloud-based work tools (e.g., Google Workspace, Slack, Notion) and comfort learning new SaaS tools.
•Exceptional organization and strong attention to detail.
•Excellent communication skills and a conversational, empathetic approach.
•Strong willingness to learn and build as products and processes evolve.

Experience:2-4 years

Skills:EmpathyCommunicationProblem-solvingOrganizationDetail-orientedCustomer advocacyAdaptability

Tech Stack:Google WorkspaceSlackNotion

Company Brief

UpCodes

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Portland, United States

Founded: 2016

Website LinkedIn