Ajax Systems

1 week ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle incoming support requests from partners, clients, and internal technical teams, then resolve L1-level issues that require deeper server-side investigation and escalation. Triage and analyze incidents, monitor system health, and respond to monitoring triggers. Perform root-cause analysis, provide information to help fix problems, and maintain a knowledge base with reusable solutions. Work with the QA support team to ensure product stability.

Location: Lviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Process incoming support requests from partners and clients via the L1 Support Team, and from the company’s technical team.
•Resolve L1 issues requiring server-side investigation, involving developers and other technical specialists when needed.
•Handle incidents: analyze, prioritize, track statuses, and escalate in a timely manner.
•Perform root-cause analysis for detected errors and provide information to help resolve problems.
•Participate in on-call rotation and system monitoring; create and maintain a knowledge base of solutions for common issues.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

•1+ year experience in support (L1/L2).
•Knowledge of API fundamentals and data formats (JSON, XML), plus HTTP protocol knowledge.
•Experience working with databases.
•Understanding of testing theory and ability to think critically.
•Experience using Atlassian products (Jira, Confluence, Dashboards, Reports) and prioritizing tasks.

Experience:1+ years

Skills:Critical thinkingPrioritizationTime managementCommunicationCustomer handling

Tech Stack:JiraConfluenceDashboardsReportsAPIHTTPJSONXMLDatabasesKibanaGrafana

Company Brief

Ajax Systems

Designs and manufactures wireless professional security systems and smart home devices, including alarms, sensors, cameras, and communication hubs, sold globally for residential and commercial security and IoT integration.

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn

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Ajax Systems

1 week ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Lviv

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Process incoming support requests from partners and clients via the L1 Support Team, and from the company’s technical team.
•Resolve L1 issues requiring server-side investigation, involving developers and other technical specialists when needed.
•Handle incidents: analyze, prioritize, track statuses, and escalate in a timely manner.
•Perform root-cause analysis for detected errors and provide information to help resolve problems.
•Participate in on-call rotation and system monitoring; create and maintain a knowledge base of solutions for common issues.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

•1+ year experience in support (L1/L2).
•Knowledge of API fundamentals and data formats (JSON, XML), plus HTTP protocol knowledge.
•Experience working with databases.
•Understanding of testing theory and ability to think critically.
•Experience using Atlassian products (Jira, Confluence, Dashboards, Reports) and prioritizing tasks.

Experience:1+ years

Skills:Critical thinkingPrioritizationTime managementCommunicationCustomer handling

Tech Stack:JiraConfluenceDashboardsReportsAPIHTTPJSONXMLDatabasesKibanaGrafana

Company Brief

Ajax Systems

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn