IT Services Professional (Singapore, Singapore)

Sonova
Singapore
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical problem-solving","Communication","Collaboration","Customer-first service","Proactivity"]

Provide end-user and endpoint IT support across multiple sites, serving as the first point of contact for in-person, phone, and remote troubleshooting. Manage device lifecycle activities like provisioning, deployment, installation, and configuration, and resolve Level 1–2 hardware and software issues. Administer identity and access systems (Active Directory/Azure AD), endpoint and mobile management (Intune), and Microsoft 365 services, while supporting IT service desk operations, asset tracking, and workplace AV/Teams hybrid meetings.

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FursaFursa
Sonova
Sonova
4 hours ago

IT Services Professional (Singapore, Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide end-user and endpoint IT support across multiple sites, serving as the first point of contact for in-person, phone, and remote troubleshooting. Manage device lifecycle activities like provisioning, deployment, installation, and configuration, and resolve Level 1–2 hardware and software issues. Administer identity and access systems (Active Directory/Azure AD), endpoint and mobile management (Intune), and Microsoft 365 services, while supporting IT service desk operations, asset tracking, and workplace AV/Teams hybrid meetings.
Location: Singapore
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the primary point of contact for technical issues with in-person, phone, and remote diagnostics.
  • •Handle lifecycle management for end-user devices including provisioning, software deployment, installation, and configuration.
  • •Diagnose and resolve complex Level 1 and Level 2 hardware/software anomalies efficiently.
  • •Administer identity and access (Active Directory, Azure AD/Microsoft Entra ID) and endpoint/device management (Intune, MDM).
  • •Log and manage IT service desk tickets in an ITIL-aligned platform and support asset, vendor, documentation, and project delivery activities.

Key Requirements

  • •Provide Level 1 and Level 2 troubleshooting for end-user hardware and software under tight timeframes.
  • •Support end-user devices including hardware provisioning, software deployment, and configuration for laptops, desktops, and mobile devices.
  • •Administer Active Directory and Azure Active Directory (Microsoft Entra ID) for provisioning, group policies, and permissions.
  • •Use Microsoft Intune for device enrollment, MDM configuration profiles, and application delivery.
  • •Manage Microsoft 365 (Exchange, Teams, SharePoint) and operate within an ITIL-aligned service desk ticketing environment.
Skills:Analytical problem-solvingCommunicationCollaborationCustomer-first serviceProactivity
Languages:English
Tech Stack:Active DirectoryAzure Active DirectoryMicrosoft Entra IDMicrosoft IntuneMDMMicrosoft 365ExchangeTeamsSharePointITILTCP/IPDNSDHCPVPNLANWANWi-FiRoutingSwitchingWindows

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website