Customer Support Specialist (In-Office)

Aon
Providence
Workplace: OnsiteFull timeUSD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Customer service","Multitasking","Attention to detail","Follow-up","Dependability","Professional demeanor"]

Partner with the outside sales team to support the sales and enrollment process while handling a range of customer requests. You’ll field inbound calls and make outbound follow-ups, assist customers with online enrollment and billing, troubleshoot across multi-carrier systems, and provide benefit and policy guidance. The role also includes account maintenance, accurate documentation, and resolving issues quickly and professionally while meeting productivity, quality, and schedule standards.

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FursaFursa
Aon
Aon
11 hours ago

Customer Support Specialist (In-Office)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with the outside sales team to support the sales and enrollment process while handling a range of customer requests. You’ll field inbound calls and make outbound follow-ups, assist customers with online enrollment and billing, troubleshoot across multi-carrier systems, and provide benefit and policy guidance. The role also includes account maintenance, accurate documentation, and resolving issues quickly and professionally while meeting productivity, quality, and schedule standards.
Location: Providence
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Field incoming calls and address questions about health insurance and benefits, billing services, and related concerns.
  • •Make outbound calls to clients as needed to support business activities.
  • •Help customers navigate online enrollment portals and billing systems, and troubleshoot accounts across multiple carrier systems.
  • •Respond quickly and accurately to customer inquiries by applying product and process knowledge.
  • •Perform administrative and account maintenance tasks including data entry and maintaining timely documentation while meeting productivity, schedule adherence, and quality standards.

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Perks:Paid Leave401k

Key Requirements

  • •High school diploma required.
  • •Prior administrative and customer service experience.
  • •Excellent communication and interpersonal skills with professional written and oral communication.
  • •Proficiency in Microsoft Office (Word, Excel, Outlook).
  • •Familiarity with insurance and employee benefits is a plus; Salesforce/CRM experience is a plus.
Experience:InsuranceEmployee benefitsCustomer serviceAdministrative
Education:High School
Skills:CommunicationInterpersonal skillsCustomer serviceMultitaskingAttention to detailFollow-upDependabilityProfessional demeanor
Tech Stack:Microsoft OfficeWordExcelOutlookSalesforceCRMOnline enrollment portalsBilling systems

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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