Operations Team Leader (Fixed-term contract, 12 months) adidas Carnaby Store, London

Adidas
London
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Communication","Coaching","Leadership","Detail oriented","Customer-focused"]

Lead and manage all store back-office operational processes to support sales and KPI performance. Administer and control the Store Operations Manual (SOM), drive continuous improvement across front-of-house and back-office interactions, and maintain compliance standards through audits and risk assessments. Use retail and commercial expertise to manage P&L understanding, reduce store shrink, coordinate external security (CCTV and local police radio), and coach managers to meet targets while ensuring a safe shopping and working environment.

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Adidas
Adidas
16 hours ago

Operations Team Leader (Fixed-term contract, 12 months) adidas Carnaby Store, London

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead and manage all store back-office operational processes to support sales and KPI performance. Administer and control the Store Operations Manual (SOM), drive continuous improvement across front-of-house and back-office interactions, and maintain compliance standards through audits and risk assessments. Use retail and commercial expertise to manage P&L understanding, reduce store shrink, coordinate external security (CCTV and local police radio), and coach managers to meet targets while ensuring a safe shopping and working environment.
Location: London
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Administer and control Store Operations Manual (SOM) duties for the store, ensuring accurate training and compliance of SOM processes
  • •Manage and lead all operational processes to provide effective, efficient back office operations
  • •Monitor back office and front of house interactions and processes to drive improvement and streamlined service
  • •Achieve targets by using knowledge of store KPIs, P&L, and retail shrink (cash, stock, and overall cost)
  • •Coordinate external security companies, ensuring safe environments and full use of resources such as CCTV and local police radio

Key Requirements

  • •12 months experience working as part of the retail operations environment
  • •Basic numeracy and literacy with advanced verbal communication skills
  • •Thorough, detail-oriented ability to maintain Store Operations Manual (SOM) standards and compliance
  • •Working knowledge of the Profit and Loss Statement and store KPIs to make sound decisions
  • •Ability to supervise and coordinate operational processes, including training and compliance for SOM processes
Experience:1+ yearsRetail operationsStore operations
Skills:CommunicationCoachingLeadershipDetail orientedCustomer-focused

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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