Time Doctor

2 days ago

VP of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own Net Revenue Retention for a global base of 10k+ customers, leading an integrated post-sale organization spanning Account Management, Support, and Solutions (including onboarding). Lead disciplined execution of a rebuilt CS Playbook—segmentation, health scoring, engagement plans, EBRs, and renewal/expansion cadence—while partnering with the CRO and revenue team. Operate as a player/coach in an AI-first environment by building agent workflows and scaling a lean, distributed team across regions.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own Net Revenue Retention across the installed base, protecting revenue through renewals/saves and driving owned expansion.
•Lead playbook execution across regions and pods: segmentation, health scoring, engagement statuses/plans, EBRs, and renewal/expansion cadence.
•Provide executive sponsorship for strategic accounts, owning senior stakeholder relationships and stepping into high-risk renewals/escalations.
•Oversee onboarding and time-to-value through the Solutions team to ensure early lifecycle outcomes and retention.
•Build and embed AI-first agent workflows into daily CS operations and hire/develop teams across Account Management, Support, and Solutions.

Travel: Medium travel

Key Requirements

•8+ years of post-sale leadership in B2B SaaS (Customer Success, Account Management, or equivalent), including 3+ years leading managers and multi-function teams.
•Demonstrated, measurable track record improving Net Revenue Retention and reducing churn in a growth-stage B2B SaaS environment.
•Owned or co-owned expansion revenue, partnering effectively with sales leadership to drive account growth.
•Served a global customer base and led distributed remote teams across regions, cultures, and time zones.
•Hands-on AI builder: personally designed and deployed agent workflows and automation in CS or service operations (stack-focused).

Experience:8+ yearsB2B SaaSWorkforce analyticsProduct-ledSales-ledAI-first

Education:High School

Skills:Executive presenceCoachingData-informed decision-makingHands-on leadershipDiscipline

Tech Stack:ChatGPTHubSpotCRMHealth scoringEngagement plansAgentsAutomation

Company Brief

Time Doctor

Provides time-tracking and workforce analytics software that helps remote and distributed teams measure productivity, attendance, and app/web usage. Offers real-time reporting, project time auditing, and integrations to optimize performance and payroll for businesses.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Time Doctor

2 days ago

VP of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own Net Revenue Retention across the installed base, protecting revenue through renewals/saves and driving owned expansion.
•Lead playbook execution across regions and pods: segmentation, health scoring, engagement statuses/plans, EBRs, and renewal/expansion cadence.
•Provide executive sponsorship for strategic accounts, owning senior stakeholder relationships and stepping into high-risk renewals/escalations.
•Oversee onboarding and time-to-value through the Solutions team to ensure early lifecycle outcomes and retention.
•Build and embed AI-first agent workflows into daily CS operations and hire/develop teams across Account Management, Support, and Solutions.

Travel: Medium travel

Key Requirements

•8+ years of post-sale leadership in B2B SaaS (Customer Success, Account Management, or equivalent), including 3+ years leading managers and multi-function teams.
•Demonstrated, measurable track record improving Net Revenue Retention and reducing churn in a growth-stage B2B SaaS environment.
•Owned or co-owned expansion revenue, partnering effectively with sales leadership to drive account growth.
•Served a global customer base and led distributed remote teams across regions, cultures, and time zones.
•Hands-on AI builder: personally designed and deployed agent workflows and automation in CS or service operations (stack-focused).

Experience:8+ yearsB2B SaaSWorkforce analyticsProduct-ledSales-ledAI-first

Education:High School

Skills:Executive presenceCoachingData-informed decision-makingHands-on leadershipDiscipline

Tech Stack:ChatGPTHubSpotCRMHealth scoringEngagement plansAgentsAutomation

Company Brief

Time Doctor

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor