Director – End User Services

F5
Seattle
Workplace: HybridFull timeUSD 176,000 - 264,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Communication","Leadership","Executive presence","Stakeholder management","Cross-cultural collaboration"]

Strategic, human-first leader responsible for Global End User Services, including Service Desk, Desktop/Executive Support, and Site Services. Drive AI-first, proactive support while shaping scalable, high-quality services across time zones to improve productivity, resilience, and employee experience. Partner with senior leaders and cross-functional teams to optimize tooling, governance, and global operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
F5
F5
3 months ago

Director – End User Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Strategic, human-first leader responsible for Global End User Services, including Service Desk, Desktop/Executive Support, and Site Services. Drive AI-first, proactive support while shaping scalable, high-quality services across time zones to improve productivity, resilience, and employee experience. Partner with senior leaders and cross-functional teams to optimize tooling, governance, and global operations.
Location: Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead and manage global Service Desk and Onsite Support teams, ensuring high-quality, seamless 24/7 technical assistance for all employees, both remote and office-based, across all regions.
  • •Lead a world-class Executive Support capability that delivers white-glove, high-trust service to senior leaders, anticipates needs, protects productivity during critical business moments, and partners with Executive Assistants for seamless planning and execution.
  • •Oversee end-to-end lifecycle management of end-user hardware and software, including procurement, provisioning, retirement, and sustainable practices, to ensure users have reliable, up-to-date tools.
  • •Establish and govern globally consistent service levels, operating rhythms, and performance reporting to deliver resilient, follow-the-sun support and high-quality employee experience.
  • •Drive high first-call resolution rates and build a robust self-service knowledge base to empower users to resolve issues quickly.

Pay and Benefits

Salary: USD 176,000 - 264,000 annually
Equity and Bonus:Equity
Perks:Annual BonusRsus

Key Requirements

  • •10+ years of experience in IT operations, including 5+ years in senior leadership roles managing global End User Services or Employee Experience teams.
  • •Proven experience supporting a large, global workforce (7,000+ employees) across multiple regions, including 24/7 follow-the-sun support models.
  • •Strong ability to lead across cultures and time zones, with exceptional communication, sound judgment, and executive presence.
  • •Advanced experience with ServiceNow, including driving automation, reporting, and service optimization.
  • •Demonstrated ability to leverage operational data, service metrics, and user insights to assess performance and inform decision-making.
Experience:10+ yearsEnd User ServicesIT operationsGlobal teams
Skills:CommunicationLeadershipExecutive presenceStakeholder managementCross-cultural collaboration
Languages:English
Tech Stack:ServiceNowAutomationAICloudMobile/desktop management

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn