Senior Technical Account Manager (DevOps)

Perforce
Minneapolis
Workplace: HybridFull timeUSD 132,000 - 185,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Customer focus","Ownership","Consultative influence"]

Own the technical health and customer success of the Puppet Enterprise solution as a Senior Technical Account Manager. Partner with DevOps engineers to troubleshoot customer issues post-installation, build customer roadmaps for efficiency and savings, and determine training needs. Communicate and advocate for customers across the Puppet by Perforce organization, collaborating cross-functionally to support product quality and long-term business growth.

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FursaFursa
Perforce
Perforce
2 days ago

Senior Technical Account Manager (DevOps)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the technical health and customer success of the Puppet Enterprise solution as a Senior Technical Account Manager. Partner with DevOps engineers to troubleshoot customer issues post-installation, build customer roadmaps for efficiency and savings, and determine training needs. Communicate and advocate for customers across the Puppet by Perforce organization, collaborating cross-functionally to support product quality and long-term business growth.
Location: Minneapolis
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical health and customer success of the Puppet Enterprise solution.
  • •Serve as the main technical point of contact post-installation and build roadmaps for customer success.
  • •Determine training needs and guide customers to improved efficiency and dollar savings.
  • •Communicate and advocate on behalf of the customer across the Puppet by Perforce organization.
  • •Troubleshoot and diagnose customer problems in partnership with support engineers, and advocate for product quality with development/product teams.

Pay and Benefits

Salary: USD 132,000 - 185,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLife InsuranceWellness StipendTotal Time

Key Requirements

  • •Undergraduate degree in Computer Science/IT/Engineering (or equivalent).
  • •Unix and/or Linux SysAdmin or DevOps background, including automation.
  • •Programming skills (e.g., Ruby, Python) with experience debugging and troubleshooting.
  • •Experience with cloud and infrastructure technologies (e.g., AWS, Azure, Openstack, VMware, Kubernetes, GCP).
  • •Strong communication skills and consultative, customer- and ownership-minded approach across stakeholder levels.
Education:Bachelor's in Computer Science/IT/Engineering
Skills:CommunicationCollaborationCustomer focusOwnershipConsultative influence
Tech Stack:Puppet EnterprisePuppet by PerforceRubyPythonUnixLinuxAutomationGitAWSAzureOpenstackVMwareKubernetesGCPJenkinsBambooCI/CDWindows administrationMicrosoft PowerShellSalesforce

Company Brief

Perforce
Provides enterprise version control, collaboration, and DevOps tools — including Helix Core, Swarm, and integrated application lifecycle solutions — for software development, game studios, and large engineering teams to manage code and digital assets.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1995
WebsiteLinkedIn