Principal Researcher, Product Advisory Councils

Salesforce
San Francisco, Seattle, Chicago
Full timeUSD 197,300 - 313,700 annuallyFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Communication","Presentation","Project management","Facilitation","Mentoring"]

Lead end-to-end product and design innovation research for Salesforce’s executive Product Advisory Council (PAC) program. Own PAC strategy, facilitation, and workshop content, then turn executive sessions into actionable insights for product, experience, roadmap, and go-to-market planning. Build and scale a closed-loop feedback ecosystem using AI and emerging tech, measure program success and ROI, and mentor junior research team members.

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FursaFursa
Salesforce
Salesforce
3 days ago

Principal Researcher, Product Advisory Councils

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end product and design innovation research for Salesforce’s executive Product Advisory Council (PAC) program. Own PAC strategy, facilitation, and workshop content, then turn executive sessions into actionable insights for product, experience, roadmap, and go-to-market planning. Build and scale a closed-loop feedback ecosystem using AI and emerging tech, measure program success and ROI, and mentor junior research team members.
Location: San Francisco, Seattle, Chicago
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Sr. Manager level

Key Responsibilities

  • •Craft multi-year strategy for the PAC program, defining how Salesforce engages executives in the agentic era.
  • •Triangulate and synthesize PAC insights into product intelligence that informs roadmap and planning.
  • •Develop executive workshop content and activities in partnership with product and design.
  • •Facilitate executive sessions across multiple verticals, primarily in-person with some virtual.
  • •Scale the PAC ecosystem with AI-driven insight distribution, define closed-loop reporting, and measure ROI while mentoring junior team members.
Travel: Medium travel

Pay and Benefits

Salary: USD 197,300 - 313,700 annually
Perks:Health InsuranceDentalVisionPaid Parental401kEquity

Key Requirements

  • •10+ years of relevant experience in research, product strategy, design strategy, or executive engagement.
  • •Ability to work confidently and creatively on ambiguous problems.
  • •Proven experience scaling operations using AI and emerging technologies to accelerate synthesis and feedback channels.
  • •Experience designing and managing closed-loop customer feedback programs at the C-suite or Enterprise level.
  • •Willingness to travel upwards of 25% of the time across North America and/or Europe for in-person PAC sessions.
Experience:10+ yearsEnterprise SaaSTechnology
Skills:CommunicationPresentationProject managementFacilitationMentoring
Tech Stack:AIData visualization

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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