Senior Customer Marketing Manager

Obsidian Security
United States
Workplace: RemoteFull timeUSD 148,000 - 200,000Function: Marketing & GrowthExperience: 5-7 yearsSkills: ["Storytelling","Interviewing","Content development","Relationship building","Organization","Program building"]

Own customer storytelling and advocacy programs to deepen engagement, celebrate customer success, and turn users into advocates. Develop and scale reference networks and lifecycle touchpoints, collaborate with CS, Sales, Product Marketing, and Leadership to identify customer stories, and produce case studies, testimonials, and milestone announcements. Track engagement impact across retention, advocacy, and pipeline influence.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Obsidian Security
Obsidian Security
4 days ago

Senior Customer Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own customer storytelling and advocacy programs to deepen engagement, celebrate customer success, and turn users into advocates. Develop and scale reference networks and lifecycle touchpoints, collaborate with CS, Sales, Product Marketing, and Leadership to identify customer stories, and produce case studies, testimonials, and milestone announcements. Track engagement impact across retention, advocacy, and pipeline influence.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives.
  • •Produce high-quality customer stories, case studies, testimonials, and milestone announcements with PMM.
  • •Collaborate cross-functionally with CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand use cases.
  • •Build and maintain a roster of customer champions for reference calls, events/webinars, quotes, and co-marketing.
  • •Track engagement and measure impact of customer marketing initiatives on retention, advocacy, and pipeline influence.

Pay and Benefits

Salary: USD 148,000 - 200,000
Perks:Equity401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

  • •5–7 years of experience in customer marketing, product marketing, or customer success.
  • •Good understanding of the cyber security space, specifically SaaS and AI security (a plus).
  • •Exceptional storytelling, interviewing, and content development skills, including how to effectively engage on LinkedIn.
  • •Strong relationship-building skills to work closely with customers and internal stakeholders.
  • •Highly organized with the ability to manage multiple projects simultaneously.
Experience:5-7 years
Skills:StorytellingInterviewingContent developmentRelationship buildingOrganizationProgram building
Languages:English
Tech Stack:LinkedInMicrosoft 365SalesforceOAuth

Company Brief

Obsidian Security
Provides cloud-native security solutions that detect and respond to identity- and configuration-based threats across SaaS, IaaS, and cloud identity platforms. Focuses on discovering risky exposures, prioritizing alerts, and enabling remediation for enterprise cloud environments.
Industry: Cybersecurity
Headquarters: San Mateo, United States
WebsiteLinkedIn