Miu Miu Client Services Advisor (New York, US)

Prada Group
New York
Workplace: OnsiteFull timeUSD 25 - 28 hourlyFunction: Customer Support (Service Desk)Skills: ["Client service","Active listening","Verbal communication","Written communication","Time management","Decision-making","Adaptability","Accountability","Problem-solving"]

Support the Miu Miu Americas client services call center across phone, email, live chat, social, and SMS. Deliver high-touch luxury service, resolve inquiries and post-sale requests, and use a client relationship management system to manage and personalize interactions. Handle escalations professionally, collaborate with Team Lead on incidents, and help drive retention, engagement, and occasional upsells while meeting call center metrics.

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Prada Group
Prada Group
15 hours ago

Miu Miu Client Services Advisor (New York, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the Miu Miu Americas client services call center across phone, email, live chat, social, and SMS. Deliver high-touch luxury service, resolve inquiries and post-sale requests, and use a client relationship management system to manage and personalize interactions. Handle escalations professionally, collaborate with Team Lead on incidents, and help drive retention, engagement, and occasional upsells while meeting call center metrics.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support client contacts (call, chat, email) and provide omni-channel client interactions for the Miu Miu Americas region.
  • •Maximize clienteling by using CRM data to personalize the client experience at every touchpoint.
  • •Respond efficiently and accurately to clients, explaining solutions and ensuring clients feel supported and valued.
  • •Handle post-sale inquiries including delivery, returns, repairs, and refunds; coordinate with boutiques and concessions to resolve issues quickly.
  • •Meet or exceed call center metrics while partnering with Team Lead to escalate incidents as appropriate.

Pay and Benefits

Salary: USD 25 - 28 hourly

Key Requirements

  • •Provide exceptional client service with strong active listening and verbal and written communication skills.
  • •Proficiency with computers, including CRM software, and strong typing skills.
  • •Fluency in English required; Portuguese, Spanish, and French competencies are a plus.
  • •Demonstrate the ability to ask inquisitive questions and diffuse challenging situations.
  • •Strong time management and decision-making skills with adaptability and accountability.
Skills:Client serviceActive listeningVerbal communicationWritten communicationTime managementDecision-makingAdaptabilityAccountabilityProblem-solving
Languages:EnglishPortugueseSpanishFrench
Tech Stack:CRM softwareClient relationship management systemPhoneEmailLive chatSMS

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn