Sutherland

4 days ago

Technical Support Associates

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Support customers with device setup and troubleshooting as part of the Neighbour Solutions team. Handle voice interactions and resolve complex technical issues while navigating multiple systems to research and find fixes. Build strong product knowledge, act as the customer advocate by suggesting improvements, and collaborate internally to document and escalate issues to ensure consistent, high-quality service and an exceptional customer experience.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide prompt, detailed customer support via calls.
•Troubleshoot complex technical issues and deliver effective solutions.
•Navigate multiple systems to research and resolve customer problems.
•Build strong product knowledge to support advanced troubleshooting.
•Document, escalate, and collaborate with internal teams to maintain high-quality service.

Pay and Benefits

Perks:Health InsurancePaid Referral

Key Requirements

•High school diploma or currently enrolled in college.
•1+ year of customer service experience.
•Typing speed: 30 WPM (voice) and 32 WPM (chat).
•Strong communication, problem-solving, and active listening skills.
•Basic knowledge of networks/Wi‑Fi and flexible shifts (weekends/evenings).

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingActive listeningCustomer advocacyTroubleshooting

Languages:English

Tech Stack:Wi-FiNetworks

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 days ago

Technical Support Associates

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide prompt, detailed customer support via calls.
•Troubleshoot complex technical issues and deliver effective solutions.
•Navigate multiple systems to research and resolve customer problems.
•Build strong product knowledge to support advanced troubleshooting.
•Document, escalate, and collaborate with internal teams to maintain high-quality service.

Pay and Benefits

Perks:Health InsurancePaid Referral

Key Requirements

•High school diploma or currently enrolled in college.
•1+ year of customer service experience.
•Typing speed: 30 WPM (voice) and 32 WPM (chat).
•Strong communication, problem-solving, and active listening skills.
•Basic knowledge of networks/Wi‑Fi and flexible shifts (weekends/evenings).

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingActive listeningCustomer advocacyTroubleshooting

Languages:English

Tech Stack:Wi-FiNetworks

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor