WebMD

2 months ago

Sr. Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead and manage strategic, high-impact client relationships for Medscape/WebMD, ensuring on-time delivery of solutions and maximum client value. Drive cross-functional collaboration, leverage AI-enabled workflows to optimize account management, and mentor teammates while maintaining strong partnerships from sales through launch in a fast-paced healthcare environment.

Location: Newark

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive client satisfaction by leveraging your client management expertise, strong presentation skills, and deep understanding of Medscape’s product value.
•Cultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch.
•Manage day-to-day partnership and collaboration with all departments from sale to execution and launch, ensuring overall project health and quality checks.
•Deliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success.
•Partner with Sales teams to align on client and internal goals, enhancing client satisfaction and overall business performance.

Pay and Benefits

Salary: USD 84,000 - 90,000 annually

Perks:Health Insurance401kPaid LeaveCommuter BenefitsEap

Key Requirements

•Bachelor’s degree preferred or related experience.
•Minimum of 5 years of experience in Account Management or Client Service across digital, agency, and healthcare environments.
•Experience in pharmaceutical/HCP advertising or healthcare, or medical/regulatory review processes is strongly desired; related regulated industry experience may substitute.
•Familiarity with HCP-based clients including MLR processes.
•Understanding of digital advertising and ability to thrive in a fast-paced, collaborative environment.

Experience:5+ yearsHealthcare

Education:Bachelor's

Skills:CommunicationPresentationPersuasionMentorshipTime management

Languages:English

Tech Stack:AIGeminiClaudeChatGPT

Company Brief

WebMD

Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 1996

Website LinkedIn

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WebMD

2 months ago

Sr. Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Newark

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive client satisfaction by leveraging your client management expertise, strong presentation skills, and deep understanding of Medscape’s product value.
•Cultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch.
•Manage day-to-day partnership and collaboration with all departments from sale to execution and launch, ensuring overall project health and quality checks.
•Deliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success.
•Partner with Sales teams to align on client and internal goals, enhancing client satisfaction and overall business performance.

Pay and Benefits

Salary: USD 84,000 - 90,000 annually

Perks:Health Insurance401kPaid LeaveCommuter BenefitsEap

Key Requirements

•Bachelor’s degree preferred or related experience.
•Minimum of 5 years of experience in Account Management or Client Service across digital, agency, and healthcare environments.
•Experience in pharmaceutical/HCP advertising or healthcare, or medical/regulatory review processes is strongly desired; related regulated industry experience may substitute.
•Familiarity with HCP-based clients including MLR processes.
•Understanding of digital advertising and ability to thrive in a fast-paced, collaborative environment.

Experience:5+ yearsHealthcare

Education:Bachelor's

Skills:CommunicationPresentationPersuasionMentorshipTime management

Languages:English

Tech Stack:AIGeminiClaudeChatGPT

Company Brief

WebMD

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 1996

Website LinkedIn