Remote Email Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide timely, accurate, and compassionate responses to a high volume of inbound emails from clients, families, partner agencies, and the public. Serve as a first point of contact by delivering clear information about programmes and services, handling sensitive information with discretion, troubleshooting issues, and escalating complex enquiries. Maintain meticulous communication records, collaborate with the support team for consistent quality, and help create email templates and FAQs.

Location: Houston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and professionally to a high volume of inbound emails.
•Provide clear and accurate information about programmes and services.
•Handle sensitive and confidential information with discretion and empathy.
•Troubleshoot problems and escalate complex enquiries to internal departments.
•Maintain records of communications and interactions in internal systems.

Pay and Benefits

Salary: USD 6 - 25 hourly

Key Requirements

•Proven experience in customer service, administrative support, or a similar role with heavy focus on written communication.
•Exceptional written English skills, including impeccable grammar, spelling, and punctuation.
•Demonstrated empathy, patience, and professionalism, especially when handling sensitive subject matter.
•Strong organisational and time-management skills with the ability to work independently in a remote environment.
•Proficiency using email management software, CRM systems, and the Microsoft Office Suite.

Experience:Non-profitSocial care

Skills:Written communicationEmpathyPatientProfessionalismOrganizational skillsTime managementProblem-solving

Languages:English

Tech Stack:Email management softwareCRM systemsMicrosoft Office Suite

Company Brief

Qureos

Website

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Qureos

2 days ago

Remote Email Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Houston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and professionally to a high volume of inbound emails.
•Provide clear and accurate information about programmes and services.
•Handle sensitive and confidential information with discretion and empathy.
•Troubleshoot problems and escalate complex enquiries to internal departments.
•Maintain records of communications and interactions in internal systems.

Pay and Benefits

Salary: USD 6 - 25 hourly

Key Requirements

•Proven experience in customer service, administrative support, or a similar role with heavy focus on written communication.
•Exceptional written English skills, including impeccable grammar, spelling, and punctuation.
•Demonstrated empathy, patience, and professionalism, especially when handling sensitive subject matter.
•Strong organisational and time-management skills with the ability to work independently in a remote environment.
•Proficiency using email management software, CRM systems, and the Microsoft Office Suite.

Experience:Non-profitSocial care

Skills:Written communicationEmpathyPatientProfessionalismOrganizational skillsTime managementProblem-solving

Languages:English

Tech Stack:Email management softwareCRM systemsMicrosoft Office Suite

Company Brief

Qureos

Website