Client Service Delivery Coordinator with Dutch

Aon
Krakow
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Communication","Process improvement","Organizational skills","Time management","Risk awareness"]

Support ongoing client policy administration and service delivery by monitoring daily operations, prioritizing workloads to meet SLAs, and resolving process issues across teams. Act as a SME for assigned processes, recommend and implement improvements to tools and documentation, and coordinate operational projects through successful closure. Create support materials such as procedures and training manuals while ensuring required systems and tools are available for the team.

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FursaFursa
Aon
Aon
1 day ago

Client Service Delivery Coordinator with Dutch

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support ongoing client policy administration and service delivery by monitoring daily operations, prioritizing workloads to meet SLAs, and resolving process issues across teams. Act as a SME for assigned processes, recommend and implement improvements to tools and documentation, and coordinate operational projects through successful closure. Create support materials such as procedures and training manuals while ensuring required systems and tools are available for the team.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Monitor daily operations and manage workload allocation to meet SLAs.
  • •Identify process issues handled across teams and drive solutions to implement improvements.
  • •Serve as a SME for processes and resolve operational issues.
  • •Suggest, implement, and support changes to tools and documentation needed for service delivery.
  • •Coordinate and plan operational projects, including developing support materials such as procedures and training manuals.

Key Requirements

  • •Very good English (C1) on the CEFR scale and Dutch (B2+/C1).
  • •Previous administrative/analytical experience; knowledge of the insurance market is an asset.
  • •Ability to analyze processes and identify areas for improvement.
  • •Excellent communication skills with client focus (written and spoken).
  • •Advanced Excel and PowerPoint skills with strong organizational and time management abilities.
Experience:Insurance
Skills:CommunicationProcess improvementOrganizational skillsTime managementRisk awareness
Languages:EnglishDutch
Tech Stack:ExcelPowerPoint

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor