Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Customer-facing technical lead for named Braze accounts, acting as the main technical advocate and liaison with the Success and Recurring Services teams. Owns the customer’s technical needs, drives platform adoption, manages escalations, and collaborates to remove barriers, deliver value, and ensure a premium support experience across the named group.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical.
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work closely with Braze partners in the customer tech stack.

Pay and Benefits

Perks:EquityRsusHealth InsuranceDentalVision

Key Requirements

•Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
•You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
•You absolutely thrive in a highly collaborative role. You’re a true team player, knowing how to work and contribute in cross-team initiatives and focuses.
•Strong analytical skills regarding technical issues

Experience:SaaSCustomer experienceEnterprise software

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightSalesforceZendeskBraze

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical.
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work closely with Braze partners in the customer tech stack.

Pay and Benefits

Perks:EquityRsusHealth InsuranceDentalVision

Key Requirements

•Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
•You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
•You absolutely thrive in a highly collaborative role. You’re a true team player, knowing how to work and contribute in cross-team initiatives and focuses.
•Strong analytical skills regarding technical issues

Experience:SaaSCustomer experienceEnterprise software

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightSalesforceZendeskBraze

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn