Head of Implementation & Change Acceptance

Lead the Implementation & Change Acceptance agenda for HSBC UK Channels as a senior leader and key member of the UK Channels leadership team. Drive end-to-end delivery and change adoption across Customer Channels, manage a portfolio of initiatives from design through benefits realisation, and establish journey accountability with journey owners. Build and develop a high-performing team of managers, strengthen frontline readiness, and partner with senior leaders to balance customer outcomes, risk, capacity, and benefits.