Agent Experience Manager

Own end-to-end agent support for a portfolio of high-touch customers as their day-to-day point of contact. Deliver 1:1 help, strategic recommendations, and group training to drive adoption of Compass technology and adjacent services. Handle marketing support requests (including creating collateral from templates) and partner with onboarding to welcome new agents. Also serve as the face of the office—answering phones, managing mail, and coordinating first-line office needs.