Manager, Fraud Operations

Affirm
United States
Workplace: RemoteContractUSD 115,000 - 180,000 annuallyFunction: Business OperationsSkills: ["Leadership","Coaching","Strategic planning","Risk management","Executive communication"]

Lead and develop Fraud Operations teams and pods, including dispute and compliance work. Own strategy and execution to improve efficiency, quality, and compliance while maintaining healthy queue health and service levels. Drive operational excellence through data-driven change, transform investigator workflows, and ensure cross-functional alignment. Act as the ultimate escalation point for complex issues and investigate risk events resulting from process breakdowns, while cultivating a high-performance, psychologically safe culture.

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FursaFursa
Affirm
Affirm
2 days ago

Manager, Fraud Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead and develop Fraud Operations teams and pods, including dispute and compliance work. Own strategy and execution to improve efficiency, quality, and compliance while maintaining healthy queue health and service levels. Drive operational excellence through data-driven change, transform investigator workflows, and ensure cross-functional alignment. Act as the ultimate escalation point for complex issues and investigate risk events resulting from process breakdowns, while cultivating a high-performance, psychologically safe culture.
Location: United States
Workplace: Remote
Employment Type: Contract
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop people leaders and ICs across multiple Fraud Operations teams/pods with ongoing feedback, performance management, and career development.
  • •Drive performance using metrics such as productivity, quality, customer outcomes, and service levels, fostering an engaged team in a fast-paced environment.
  • •Define and champion an operational strategy and roadmap to improve function efficiency, quality, and compliance.
  • •Manage queue health with data-driven burn down plans and ensure accountability for service levels and productivity.
  • •Provide cross-functional alignment, mitigate systemic issues, serve as escalation point for complex cases, and resolve risk events from process breakdowns.

Pay and Benefits

Salary: USD 115,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionFlexible SpendingEspp

Key Requirements

  • •6+ years of direct experience in disputes, fraud risk prevention and detection in a FinTech/tech environment.
  • •5+ years of experience in fraud management or related people management roles, including leading managers or senior ICs.
  • •Proven success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
  • •Strong strategic planning, risk management, and prioritization skills to balance short-term delivery with long-term capability building.
  • •Experience leading teams through major change with comfort in ambiguity, including maintaining composure as a role model.
Experience:FinTechFraud riskDisputesOperational change
Skills:LeadershipCoachingStrategic planningRisk managementExecutive communication
Languages:English
Tech Stack:PythonSQLAI-enabled toolsAutomationAgent assist

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn