Customer Support Coach

Cloudbeds
Belgium, Greece, Morocco, Portugal, South Africa, Switzerland
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Emotional intelligence","Learning agility"]

Serve as the voice and advocate for hotel customers by resolving inquiries and troubleshooting issues across phone, email, and chat. Strengthen client relationships, promote software adoption, and capture customer feedback to inform future releases. Create and maintain training materials and support resources, stay current on system updates, and handle escalated problems via outbound calls. Join a fully remote Customer Support team delivering exceptional customer experiences.

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FursaFursa
Cloudbeds
Cloudbeds
2 days ago

Customer Support Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the voice and advocate for hotel customers by resolving inquiries and troubleshooting issues across phone, email, and chat. Strengthen client relationships, promote software adoption, and capture customer feedback to inform future releases. Create and maintain training materials and support resources, stay current on system updates, and handle escalated problems via outbound calls. Join a fully remote Customer Support team delivering exceptional customer experiences.
Location: Belgium, Greece, Morocco, Portugal, South Africa, Switzerland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support existing hotel customers daily by answering questions and helping them use the software.
  • •Resolve customer inquiries via phone, email, chat, or other channels used by Cloudbeds.
  • •Troubleshoot issues and make outbound calls for escalated problems.
  • •Build strong customer relationships, foster loyalty and retention, and drive increased software adoption.
  • •Create/update training materials and support resources while gathering customer feedback for future releases.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeLearning BudgetWellness Stipend

Key Requirements

  • •1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles (e.g., Front Desk, Night Auditor, Revenue Manager, General Manager).
  • •Experience in customer service or similar roles is preferred.
  • •Native or fluent English, and native or fluent Spanish/Portuguese/French/German.
  • •Excellent communication, problem-solving, emotional intelligence, and learning agility.
  • •A compatible graduation course or more than 2 years of proven experience in the area, plus strong computer/system skills.
Experience:1+ yearsHospitality
Skills:CommunicationProblem-solvingEmotional intelligenceLearning agility
Languages:EnglishSpanishPortugueseFrenchGerman

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn