Customer Support Specialist

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Multitasking","Customer-first mindset"]

Serve as the primary point of contact for customers, handling inquiries across phone, email, live chat, and social media. Resolve issues by investigating, applying solutions, and following up to ensure satisfaction. Manage orders, returns, refunds, and account updates, while maintaining accurate CRM records and escalating complex cases. Educate customers on products and policies, monitor feedback for improvements, and meet customer service and performance targets.

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FursaFursa
Qureos
Qureos
5 days ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Serve as the primary point of contact for customers, handling inquiries across phone, email, live chat, and social media. Resolve issues by investigating, applying solutions, and following up to ensure satisfaction. Manage orders, returns, refunds, and account updates, while maintaining accurate CRM records and escalating complex cases. Educate customers on products and policies, monitor feedback for improvements, and meet customer service and performance targets.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.
  • •Resolve customer issues by identifying problems, researching solutions, and following up to ensure satisfaction.
  • •Process customer orders, returns, refunds, and account updates accurately.
  • •Maintain detailed records of customer interactions using CRM software.
  • •Escalate complex issues to the appropriate department when necessary.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveRetirement SavingsLearning Budget

Key Requirements

  • •High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
  • •Previous experience in customer service, call center, or support roles preferred.
  • •Excellent verbal and written communication skills.
  • •Proficiency with Microsoft Office and customer relationship management (CRM) systems.
  • •Ability to multitask, prioritize, and work in a fast-paced environment.
Experience:Customer serviceCall center
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionMultitaskingCustomer-first mindset
Tech Stack:Microsoft OfficeCRMHelp deskTicketing software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn