Enterprise Customer Success Manager (French speaker)

Canonical
EMEA
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer-facing skills","Presentation skills","Teamwork","Process improvement","Cross-functional collaboration","Agile methodologies"]

Own a portfolio of Enterprise customers remotely across EMEA, building trust and aligning expectations to reduce churn and risk while driving adoption of Canonical’s products. You will onboard customers, coordinate complex cross-functional projects, run weekly business reviews, manage renewal risks and growth opportunities, advocate for customers internally, and improve processes through ticket handling and digital campaign engagement.

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Canonical
Canonical
1 year ago

Enterprise Customer Success Manager (French speaker)

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Job Summary

Own a portfolio of Enterprise customers remotely across EMEA, building trust and aligning expectations to reduce churn and risk while driving adoption of Canonical’s products. You will onboard customers, coordinate complex cross-functional projects, run weekly business reviews, manage renewal risks and growth opportunities, advocate for customers internally, and improve processes through ticket handling and digital campaign engagement.
Location: EMEA
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard new enterprise customers and introduce Canonical products and support processes.
  • •Coordinate complex projects with developers, IT managers, and decision makers across industries.
  • •Collaborate with Sales, Field Engineering, and Support on engagement plans aligned to customer objectives.
  • •Manage a customer portfolio in a geographic region, identifying growth opportunities and renewal risks with Sales.
  • •Advocate for customers internally to influence product roadmaps and support processes; handle reactive ticket requests and run multi-customer campaigns.
Travel: Low travel

Pay and Benefits

Perks:Learning BudgetAnnual BonusParental LeaveRemote Work

Key Requirements

  • •Native French level with excellent command of English.
  • •Minimum 5 years of work experience with a strong IT background and exposure to at least one of: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • •Impeccable customer-facing skills and passion for cloud and data centre infrastructure technologies.
  • •Excellent presentation skills to guide conversations about complex software.
  • •Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
Experience:5+ yearsCloud computingData centre infrastructureLinuxOpen sourceCustomer successIT projects
Skills:Customer-facing skillsPresentation skillsTeamworkProcess improvementCross-functional collaborationAgile methodologies
Languages:FrenchEnglish
Tech Stack:Ubuntu ProMAASLandscapeOpenstackCephKubernetesSalesforceJiraCRMsLinuxStorageCloud computingNetworkingSecurityIoT

Company Brief

Canonical
Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: London, United Kingdom
Founded: 2004
WebsiteLinkedIn