Forward Deployed Engineer

Aircall
United States
Workplace: HybridFull timeUSD 90,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsSkills: ["Communication","Stakeholder management","Leadership","Problem-solving","Teamwork"]

Forward Deployed Engineer leading end-to-end, technically sound low-code AI solution deployments for Aircall customers. You’ll design and operationalize workflows, connect AI Agents to CRMs/help desks, drive cross-functional initiatives, and build reusable frameworks while enabling team upskilling and ensuring measurable impact.

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FursaFursa
Aircall
Aircall
9 months ago

Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Forward Deployed Engineer leading end-to-end, technically sound low-code AI solution deployments for Aircall customers. You’ll design and operationalize workflows, connect AI Agents to CRMs/help desks, drive cross-functional initiatives, and build reusable frameworks while enabling team upskilling and ensuring measurable impact.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
  • •Design, build, and deploy integrations using low-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools with API connectors.
  • •Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
  • •Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
  • •Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •5–8 years in technical consulting, solutions engineering, or integration-focused project management
  • •APIs, webhooks, and data structures (JSON, REST, GraphQL); able to design and troubleshoot integrations
  • •Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)
  • •Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
  • •Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success to deliver scalable outcomes
Experience:5-8 yearsAISaaSCRMCXTelecommunications
Skills:CommunicationStakeholder managementLeadershipProblem-solvingTeamwork
Tech Stack:ZapierMakeN8nWorkatoHubSpotSalesforceAPIsJSONRESTGraphQLWebhooks

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn