Director, Account Manager

Fiserv
Omaha, Milwaukee
Workplace: OnsiteFull timeUSD 94,200 - 200,600 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Coaching","Stakeholder management","Problem-solving","Data-driven decision-making","Cross-functional collaboration"]

Lead service and operational engagement for large and mid-tier clients, directing a team of Account Managers to strengthen relationships and manage escalations. Build an enterprise service model that improves client engagement, service consistency, and operational outcomes. Coach account managers, partner cross-functionally to resolve client issues, and use service performance data and benchmarks to improve efficiency and client support quality while supporting revenue growth.

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FursaFursa
Fiserv
Fiserv
11 hours ago

Director, Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead service and operational engagement for large and mid-tier clients, directing a team of Account Managers to strengthen relationships and manage escalations. Build an enterprise service model that improves client engagement, service consistency, and operational outcomes. Coach account managers, partner cross-functionally to resolve client issues, and use service performance data and benchmarks to improve efficiency and client support quality while supporting revenue growth.
Location: Omaha, Milwaukee
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead a team of Account Managers supporting strategic client relationships across Fiserv.
  • •Develop an enterprise service model to improve client engagement, service consistency, and operational outcomes.
  • •Strengthen client relationships by guiding account plans, escalation response, and cross-functional coordination.
  • •Coach Account Managers on relationship management practices to expand engagement across stakeholder groups.
  • •Assess service performance data and monitor benchmarks to improve efficiency, effectiveness, and client outcomes.
Travel: High travel

Pay and Benefits

Salary: USD 94,200 - 200,600 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •10+ years of experience in client services, account management, or implementation management for financial services clients.
  • •10+ years of experience in financial services, banking technology, or payment services environments.
  • •Experience managing and developing teams.
  • •Ability to resolve client escalations, prioritize competing work, and drive measurable service outcomes.
  • •Bachelor’s degree (or related field) and/or equivalent combination of education and experience.
Experience:10+ yearsFinancial servicesBanking technologyPayment services
Education:Bachelor's
Skills:CoachingStakeholder managementProblem-solvingData-driven decision-makingCross-functional collaboration
Certifications:Project Management Professional (PMP)

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn