NTT

1 week ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide floor support as an SME while handling complex, high-value sales calls in a call center environment. Coach and mentor agents, monitor call quality, and manage escalations and critical cases. Support onboarding and training, track team and individual performance, and assist with reporting and dashboards. Work a night shift aligned to North American time zones in a 100% office setup in Gurugram.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as SME and provide floor support to agents.
•Coach and mentor team members; assist in onboarding and training.
•Monitor call quality and provide feedback.
•Handle escalations and critical cases; support reporting and dashboards.

Key Requirements

•2–5 years in international BPO/sales experience.
•Strong sales experience (telecom/BPO preferred).
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling skills and ability to multitask under pressure.

Experience:2-5 yearsBPOSalesTelecom

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT