Business Lead Service Operations – ServiceNow (m/w/d)

Devoteam
Munich
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Strategic thinking","Business development","Leadership","Communication","Stakeholder management"]

Lead Devoteam’s ServiceNow Service Operations practice by developing and executing strategy for DACH+CEE, driving sustainable growth, and advising key customers. You translate business and technical challenges into ServiceNow-based solution concepts and deliver measurable business value. Own complex pre-sales activities—RFPs, offers, presentations, and workshops—while leveraging deep expertise in ITSM, ITOM, HAM, SAM, and Now Assist and helping develop consulting teams and quality standards.

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Devoteam
Devoteam
2 days ago

Business Lead Service Operations – ServiceNow (m/w/d)

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Job Summary

Lead Devoteam’s ServiceNow Service Operations practice by developing and executing strategy for DACH+CEE, driving sustainable growth, and advising key customers. You translate business and technical challenges into ServiceNow-based solution concepts and deliver measurable business value. Own complex pre-sales activities—RFPs, offers, presentations, and workshops—while leveraging deep expertise in ITSM, ITOM, HAM, SAM, and Now Assist and helping develop consulting teams and quality standards.
Location: Munich
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and execute the business strategy for the ServiceNow Service Operations practice in Germany together with the Central Service Operations Lead for DACH+CEE, driving sustainable growth.
  • •Advise senior customers by understanding business and technology challenges and translating them into ServiceNow-based solution approaches with measurable business value.
  • •Own complex pre-sales activities, from solution concept development through RFPs and offers to presentations and workshops with C-level and other senior stakeholders.
  • •Apply deep ServiceNow service operations expertise to connect functional requirements with technical capabilities across ITSM, ITOM, HAM, SAM, and Now Assist.
  • •Support practice and team development by helping grow and advance consultants, setting quality standards, and strengthening the strategic partnership with ServiceNow while keeping projects focused on quality and profitability.

Pay and Benefits

Perks:Paid LeaveHybrid WorkingLearning Budget

Key Requirements

  • •At least 8 years of experience in IT consulting, including at least 4 years with a clear focus on ServiceNow.
  • •In-depth knowledge of the ServiceNow portfolio, especially ITSM, ITOM, Hardware Asset Management (HAM), Software Asset Management (SAM), and Now Assist solutions.
  • •Proven experience in business development, including building and/or leading a practice or a similar strategic role within the ServiceNow ecosystem.
  • •Strong ability to translate complex technical topics into business value and communicate effectively with technical contacts and senior/C-level stakeholders.
  • •Negotiation-level German and English communication skills.
Skills:Strategic thinkingBusiness developmentLeadershipCommunicationStakeholder management
Certifications:Certified System AdministratorImplementation SpecialistSalesPre-Sales-Akkreditierungen
Languages:GermanEnglish
Tech Stack:ServiceNowITSMITOMHardware Asset Management (HAM)Software Asset Management (SAM)Now AssistAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn