Manager Crew Engagement

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 5+ yearsSkills: ["Coaching","People leadership","Engagement","Relationship building","Data-driven decision-making"]

Lead and coach the cabin crew to deliver exceptional guest experiences while driving crew engagement, performance, and development. Manage cabin crew performance using data-driven insights, design career progression programs, and run engagement forums, workshops, and recognition initiatives. Partner with operational leaders and multiple internal functions to address performance concerns, lead investigations, and ensure adherence to GCAA regulations and international aviation standards.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Manager Crew Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and coach the cabin crew to deliver exceptional guest experiences while driving crew engagement, performance, and development. Manage cabin crew performance using data-driven insights, design career progression programs, and run engagement forums, workshops, and recognition initiatives. Partner with operational leaders and multiple internal functions to address performance concerns, lead investigations, and ensure adherence to GCAA regulations and international aviation standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Champion service excellence by inspiring and coaching cabin crew to deliver outstanding guest experiences.
  • •Drive engagement and performance initiatives that motivate, develop, and empower the cabin crew workforce.
  • •Design and implement tailored development and career progression programs to support personal and professional growth.
  • •Oversee the cabin crew performance management process and provide data-driven insights to senior stakeholders.
  • •Partner across Training, Service Delivery, Guest Relations, HR, Cabin Safety, and Welfare to address concerns, lead investigations, and implement improvement strategies.

Key Requirements

  • •Degree from a recognized university or professional qualifications in business and people management are desired.
  • •Minimum of 5 years experience in a people management role.
  • •Experience as operating cabin crew is preferred but not essential.
  • •High standard of computer literacy with proficiency in Microsoft Office applications.
  • •Strong understanding of managing a large multicultural work group and airline safety, security, operations, and cabin crew management.
Experience:5+ yearsAirlinesAviationHospitality
Skills:CoachingPeople leadershipEngagementRelationship buildingData-driven decision-making
Languages:English (UK)
Tech Stack:Microsoft Office

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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