Akima

2 months ago

Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead daily enterprise IT operations and maintenance for the TSA TOMCAT program, serving as the senior operational point of contact for service performance, issue resolution, and customer engagement. Coordinate integrated delivery across operations, engineering, cybersecurity, service management, subcontractors, and vendors. Monitor SLA and operational metrics, drive corrective action and continuous improvement, and support ITIL-aligned ITSM processes including incident/problem/change/request/configuration and knowledge. Provide 24x7x365 escalation and support RMF/ATO sustainment and compliance tracking.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead daily IT O&M execution across the contract to ensure service performance, issue resolution, staffing coverage, and SLA compliance.
•Serve as the senior operational point of contact for service performance, customer engagement, internal coordination, and issue resolution.
•Coordinate operations, engineering, cybersecurity, service management, subcontractor, and vendor teams to ensure integrated delivery.
•Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to drive corrective action and continuous improvement.
•Support ITIL-aligned ITSM processes (incident, problem, change, request, configuration, knowledge, reporting) and support 24x7x365 operations with escalation and rapid response.

Travel: Medium travel

Pay and Benefits

Salary: USD 154,000 - 194,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Ability to obtain and maintain DHS suitability and any required clearances.
•Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field.
•10+ years supporting federal IT programs, including large-scale IT O&M environments.
•5+ years in a senior operations, service delivery, or IT leadership role.
•Experience managing IT O&M and ITIL-based service management, including SLA performance, operational reporting, and customer communication.

Experience:10+ yearsFederal ITIT O&MITILITSM

Education:Bachelor's in information technology, Computer Science, Engineering, Business, or related field

Skills:CommunicationLeadershipService delivery managementRisk managementCross-functional coordination

Certifications:PMPITIL v4Agile/ScrumHDI

Languages:En-us

Tech Stack:IT O&MITILITSMServiceNowITIL v4ITSM platformsIncidentProblemChangeRequestConfigurationKnowledge managementContinuous service improvementATO sustainmentRMFDevSecOpsZero TrustNOCsService desks

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

2 months ago

Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead daily IT O&M execution across the contract to ensure service performance, issue resolution, staffing coverage, and SLA compliance.
•Serve as the senior operational point of contact for service performance, customer engagement, internal coordination, and issue resolution.
•Coordinate operations, engineering, cybersecurity, service management, subcontractor, and vendor teams to ensure integrated delivery.
•Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to drive corrective action and continuous improvement.
•Support ITIL-aligned ITSM processes (incident, problem, change, request, configuration, knowledge, reporting) and support 24x7x365 operations with escalation and rapid response.

Travel: Medium travel

Pay and Benefits

Salary: USD 154,000 - 194,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Ability to obtain and maintain DHS suitability and any required clearances.
•Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field.
•10+ years supporting federal IT programs, including large-scale IT O&M environments.
•5+ years in a senior operations, service delivery, or IT leadership role.
•Experience managing IT O&M and ITIL-based service management, including SLA performance, operational reporting, and customer communication.

Experience:10+ yearsFederal ITIT O&MITILITSM

Education:Bachelor's in information technology, Computer Science, Engineering, Business, or related field

Skills:CommunicationLeadershipService delivery managementRisk managementCross-functional coordination

Certifications:PMPITIL v4Agile/ScrumHDI

Languages:En-us

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website