Starlink Account Manager (Canadian Federal)

SpaceX
Washington, Redmond
Workplace: OnsiteFull timeUSD 115,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Customer service","Relationship building","Cross-functional collaboration","Negotiation","Written communication"]

Own and grow a portfolio of federal government customers from contract signature onward, providing end-to-end account management, onboarding, and long-term retention. Serve as the internal expert for the federal and civilian government vertical in assigned regions, synthesizing requirements, communicating readiness and risks, and driving forecasting. Build customer relationships, champion customer feedback to influence product/program development, and design process improvements to help enterprise customers self-manage Starlink at scale.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Account Manager (Canadian Federal)

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Job Summary

Own and grow a portfolio of federal government customers from contract signature onward, providing end-to-end account management, onboarding, and long-term retention. Serve as the internal expert for the federal and civilian government vertical in assigned regions, synthesizing requirements, communicating readiness and risks, and driving forecasting. Build customer relationships, champion customer feedback to influence product/program development, and design process improvements to help enterprise customers self-manage Starlink at scale.
Location: Washington, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for a portfolio of assigned federal government customers from contract signature onward, owning onboarding, ongoing account management, and long-term retention/growth.
  • •Deliver impeccable customer service, efficiently acknowledge and resolve issues, and build relationships to identify requirements and manage expectations.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development required to maintain and grow enterprise business.
  • •As an extreme owner, identify and communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
  • •Act as internal expert for the federal and civilian government vertical in specific regions, shaping strategic direction and leading high-impact commercial decision-making.

Pay and Benefits

Salary: USD 115,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceMedical CoverageVisionDental401kLife InsuranceDisability InsuranceParental LeavePaid Leave

Key Requirements

  • •Bachelor's degree; or high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience.
  • •4+ years of experience in account management, customer success, or business operations.
  • •1+ years of experience working with government customers.
  • •3+ years of experience working with customers to support a technical product/service.
  • •3+ years working with Canadian federal or civil government customers.
Experience:4+ yearsFederalPublic sectorTelecommunicationsSatellite communicationsSupply chain
Education:Bachelor's
Skills:Customer serviceRelationship buildingCross-functional collaborationNegotiationWritten communication
Tech Stack:SatellitesGround networkUser terminalsTelecommunications

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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