5 days ago

Success Architect- Agentforce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a technical Success Architect for Salesforce’s Agentforce, advising strategic customers on agent architecture, orchestration, and automation. Partner with customers to evaluate and optimize solution design, data foundations (including Data360), performance, and developer/ops considerations. Identify capability gaps and recommend standard or customized architect solutions, influence executive stakeholders on ROI, run engagement playbooks, and share knowledge through mentoring.

Location: New York, Chicago, Atlanta, Seattle, Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a trusted Agentforce subject-matter expert for the Success Architect organization, including how Data360 supports AI agents.
•Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for agent-related technical architecture, dev/ops, performance, and solution design.
•Identify and evaluate capability gaps for standard product capabilities or develop creative architect solutions via customization.
•Facilitate and influence executive stakeholders while aligning technology strategy to business value and ROI.
•Run Success Architect engagement playbooks tailored to Agentforce customer needs, and drive thought leadership through mentoring and knowledge sharing.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:Paid LeaveHealth InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•Demonstrated ability to analyze, design, and optimize business processes focused on agent architecture and automation, guiding customers through Agentforce adoption and optimization.
•Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, and how data quality and architecture affect agent performance.
•Excellent communication skills and the ability to collaborate cross-functionally with teams from developers to executives.
•Ability to facilitate discussions and translate technical concepts into business value and ROI for customers.
•Values data ethics and privacy by ensuring solutions follow relevant data security and privacy regulations; degree or equivalent experience required.

Experience:AICRMCustomer successAgentic AILLM-based automationConversational AI

Skills:CommunicationCollaborationStakeholder managementMentoringProblem-solving

Tech Stack:AgentforceData360Salesforce CloudsSales CloudService CloudIndustriesMarketing CloudCommerce CloudData architectureIntegrationAccess and Identity ManagementSharing and VisibilityDeclarative DevelopmentAPEXPythonJava.NetSQLLLM-based automationConversational AI

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

5 days ago

Success Architect- Agentforce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York, Chicago, Atlanta, Seattle, Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a trusted Agentforce subject-matter expert for the Success Architect organization, including how Data360 supports AI agents.
•Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for agent-related technical architecture, dev/ops, performance, and solution design.
•Identify and evaluate capability gaps for standard product capabilities or develop creative architect solutions via customization.
•Facilitate and influence executive stakeholders while aligning technology strategy to business value and ROI.
•Run Success Architect engagement playbooks tailored to Agentforce customer needs, and drive thought leadership through mentoring and knowledge sharing.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:Paid LeaveHealth InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•Demonstrated ability to analyze, design, and optimize business processes focused on agent architecture and automation, guiding customers through Agentforce adoption and optimization.
•Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, and how data quality and architecture affect agent performance.
•Excellent communication skills and the ability to collaborate cross-functionally with teams from developers to executives.
•Ability to facilitate discussions and translate technical concepts into business value and ROI for customers.
•Values data ethics and privacy by ensuring solutions follow relevant data security and privacy regulations; degree or equivalent experience required.

Experience:AICRMCustomer successAgentic AILLM-based automationConversational AI

Skills:CommunicationCollaborationStakeholder managementMentoringProblem-solving

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor