Showroom Customer Service Representative

Ferguson
New Jersey
Workplace: OnsiteFull timeUSD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Time management","Organizational skills","Multi-tasking","Customer service"]

Provide exceptional customer service on the showroom floor by assisting customers, supporting showroom sales with administrative tasks, and ensuring orders and quotations are accurate and timely. Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Build product knowledge across the full offering while maintaining strong communication, organization, and results orientation.

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Ferguson
Ferguson
3 days ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide exceptional customer service on the showroom floor by assisting customers, supporting showroom sales with administrative tasks, and ensuring orders and quotations are accurate and timely. Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Build product knowledge across the full offering while maintaining strong communication, organization, and results orientation.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the full product offering.
  • •Work with showroom sales consultants by handling administrative functions to meet customer needs.
  • •Support showroom sales with timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •1-3 years of prior customer service experience preferred.
  • •Knowledge of plumbing fixtures, lighting, and appliances strongly preferred.
  • •Results oriented with the ability to meet goals and build relationships in a team environment.
  • •Excellent communication for phone and in-person customer interactions, plus time management and organizational skills.
  • •General digital literacy and ability to multi-task, learn quickly, and stay self-motivated.
Experience:1-3 years
Skills:CommunicationTime managementOrganizational skillsMulti-taskingCustomer service

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn