Head of Customer Experience

Own the end-to-end customer experience for Lovable, from first interaction through enterprise adoption. Build an agentic-first CX function from the ground up at the intersection of Product, Engineering, and GTM—covering ticketed/async support, incident response, onboarding, and enterprise support motions. Create product feedback loops from CX signals, lead social support across channels, and drive CX metrics like CSAT, resolution time, time-to-value, NPS, churn, and expansion outcomes.