Helpdesk Associate - ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Independent work"]

Provide IT Service Desk support to end users by answering inquiries, guiding users, and supporting IT devices, applications, and processes. Record, update, and escalate support issues promptly, and handle IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, while continually identifying process and technology improvements. Work in a 24/7 rotational shift environment with mandatory in-office attendance in Noida.

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FursaFursa
NTT
NTT
3 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide IT Service Desk support to end users by answering inquiries, guiding users, and supporting IT devices, applications, and processes. Record, update, and escalate support issues promptly, and handle IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, while continually identifying process and technology improvements. Work in a 24/7 rotational shift environment with mandatory in-office attendance in Noida.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support IT onboarding activities for end users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify and help implement process and technology improvements.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills for bug-finding and resolution.
  • •IT troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
  • •Ability to work independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:Win 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn