American Express - Centurion Lounge Ambassador

American Express
Amsterdam
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 1+ yearsSkills: ["Customer-centric","Communication","Interpersonal skills","Multitasking","Team collaboration"]

Represent American Express as the face of the Centurion Lounge at Amsterdam Airport Schiphol, delivering a seamless, elevated, and personalized experience for Premium Card Members. Own the end-to-end lounge journey—welcoming and hosting guests, managing access, anticipating needs, and resolving inquiries proactively. Provide concierge-style lifestyle recommendations and basic travel assistance while partnering with lounge teams to deliver a cohesive, premium service aligned with the Customer First philosophy.

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FursaFursa
American Express
American Express
2 days ago

American Express - Centurion Lounge Ambassador

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Last checked: 4 hours agoStatus: Live

Job Summary

Represent American Express as the face of the Centurion Lounge at Amsterdam Airport Schiphol, delivering a seamless, elevated, and personalized experience for Premium Card Members. Own the end-to-end lounge journey—welcoming and hosting guests, managing access, anticipating needs, and resolving inquiries proactively. Provide concierge-style lifestyle recommendations and basic travel assistance while partnering with lounge teams to deliver a cohesive, premium service aligned with the Customer First philosophy.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Welcome and host Card Members, manage access, and ensure a seamless arrival experience.
  • •Take ownership of the end-to-end Card Member journey within the lounge.
  • •Deliver personalized, high-touch service aligned with the American Express Customer First philosophy.
  • •Anticipate needs and proactively resolve inquiries or concerns.
  • •Provide concierge-style support including lifestyle recommendations and basic travel assistance.

Pay and Benefits

Perks:DentalVisionLife InsuranceDisabilityRetirementPaid LeaveCounseling Support

Key Requirements

  • •Minimum 1 year of experience in a customer-facing role, ideally within a premium service environment.
  • •Strong customer-centric mindset with a proactive, solution-oriented approach.
  • •Excellent communication and interpersonal skills with the ability to build rapport quickly.
  • •Ability to manage multiple priorities effectively in a fast-paced environment.
  • •Sound judgment and professionalism, making decisions in real time with a focus on customer experience.
Experience:1+ yearsPremium serviceAirlineHospitalityLuxury retailTravel industry
Skills:Customer-centricCommunicationInterpersonal skillsMultitaskingTeam collaboration
Languages:English
Tech Stack:Digital toolsDigital platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn