French Customer Experience & Tech Support Advisor (Flexible Hours)

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Positive attitude","Willingness to learn"]

Support French-speaking customers with product setup and troubleshooting for consumer technology and smart devices. Handle inbound requests via phone and email in French and English, resolve connectivity and basic technical issues, and ensure every interaction delivers an outstanding customer experience. Work from the office in Sofia with flexible shifts (Monday–Sunday, 10:00–19:00) and receive fully paid training plus benefits that support your wellbeing and growth.

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FursaFursa
Sutherland
Sutherland
4 days ago

French Customer Experience & Tech Support Advisor (Flexible Hours)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support French-speaking customers with product setup and troubleshooting for consumer technology and smart devices. Handle inbound requests via phone and email in French and English, resolve connectivity and basic technical issues, and ensure every interaction delivers an outstanding customer experience. Work from the office in Sofia with flexible shifts (Monday–Sunday, 10:00–19:00) and receive fully paid training plus benefits that support your wellbeing and growth.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide customer support via phone and email in French and English.
  • •Assist customers with product setup and troubleshooting for their devices.
  • •Resolve connectivity and basic technical issues.
  • •Help customers get the most from their devices and smart technology.
  • •Deliver an outstanding customer experience on every interaction.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceMeal VouchersMeal Allowance

Key Requirements

  • •French proficiency at B2 level.
  • •English proficiency at B2 High (B2H) / C1 level.
  • •Excellent communication and customer service skills.
  • •Interest in technology and consumer electronics; basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
  • •Available to work from the office in Sofia; schedule Monday to Sunday between 10:00 and 19:00.
Skills:CommunicationCustomer servicePositive attitudeWillingness to learn
Languages:FrenchEnglish
Tech Stack:Wi-FiMobile devicesConnectivity

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor