Senior Experience Researcher

Thumbtack
Ontario
Workplace: RemoteFull timeUSD 147,100 - 190,300 annuallyFunction: Research & Scientific (R&D)Experience: 8+ yearsSkills: ["Self-directed","Communication","Presentation","Storytelling","Judgment"]

Drive end-to-end mixed-methods research for multiple product areas, shaping research strategy, measurement frameworks, and high-leverage questions. Connect insights to demand growth priorities, while operating effectively in ambiguity. Use AI fluently across the research lifecycle to create reusable tooling and critically evaluate outputs for accuracy and bias. Partner across product, design, engineering, and data science to influence leadership decisions and translate complex findings into exec-ready narratives.

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FursaFursa
Thumbtack
Thumbtack
1 month ago

Senior Experience Researcher

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive end-to-end mixed-methods research for multiple product areas, shaping research strategy, measurement frameworks, and high-leverage questions. Connect insights to demand growth priorities, while operating effectively in ambiguity. Use AI fluently across the research lifecycle to create reusable tooling and critically evaluate outputs for accuracy and bias. Partner across product, design, engineering, and data science to influence leadership decisions and translate complex findings into exec-ready narratives.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Independently scope and run mixed-method studies end to end, defining the research agenda and high-leverage questions for multiple product pods.
  • •Tie research to demand growth strategy by surfacing opportunities and risks to better drive customer demand.
  • •Develop frameworks and measurement systems that guide decision-making as an acquisition integrates into Thumbtack.
  • •Use AI fluently across the research lifecycle and build reusable AI tooling (agents, workflows, automations, prototypes) while evaluating accuracy and bias.
  • •Partner with product, design, engineering, and data science to influence lead/director-level decisions and share exec-ready narratives from complex data.

Pay and Benefits

Salary: USD 147,100 - 190,300 annually

Key Requirements

  • •8+ years of applied research experience with senior, independent impact and a degree in a behavioral or social science field (or equivalent practical experience).
  • •Advanced degree preferred.
  • •Strong qualitative and quantitative research skills, including mixed-methods depth (e.g., interviews, surveys, usability and concept testing) and analysis choices.
  • •Proficiency with research and analysis tools (e.g., Qualtrics, dscout; R, SPSS, or Python), with SQL a plus.
  • •Proven experience building frameworks, measurement systems, segmentations, or multi-study research programs, plus demonstrated AI fluency across the research lifecycle.
Experience:8+ years
Education:
Skills:Self-directedCommunicationPresentationStorytellingJudgment
Tech Stack:AIQualtricsDscoutRSPSSPythonSQLAgentsWorkflowsAutomationsPrototypes

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn