Customer Support Agent

SKELAR
Ukraine
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Time management","Teamwork"]

Join a 50+ person support team at a venture builder dedicated to global IT products. You’ll handle inquiries via phone, email, and chat for English-speaking clients, support users of websites, and participate in ongoing training and career growth, including potential shifts at night and opportunities to switch roles within projects.

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FursaFursa
SKELAR
SKELAR
10 months ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join a 50+ person support team at a venture builder dedicated to global IT products. You’ll handle inquiries via phone, email, and chat for English-speaking clients, support users of websites, and participate in ongoing training and career growth, including potential shifts at night and opportunities to switch roles within projects.
Location: Ukraine
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Communicate with англомовними clients regarding our websites and services via phone, email, and chat; relay complex requests to other departments as needed.
  • •Provide timely and accurate support to achieve/meet targets and resolve issues on customer inquiries.
  • •Participate in training sessions and lectures to develop professional skills and advance career progression.
  • •Contribute to a positive team culture by sharing feedback and ideas for process improvements.
  • •Help maintain high-quality customer service and support metrics across channels.

Pay and Benefits

Perks:Paid LeaveAnnual Bonus

Key Requirements

  • •English level at least B1
  • •Willingness to work night shifts (~6 per month) from 23:00 to 07:00 with a 30-minute break
  • •Experience working with customers via phone, email, chat, or in person
  • •Proactive and organized; able to take responsibility for outcomes and manage time on shift
  • •Desire to learn and develop in IT; most team leads grew from Junior positions
Experience:IT
Skills:CommunicationProblem-solvingCustomer serviceTime managementTeamwork
Languages:EnglishUkrainian
Tech Stack:SlackWebsite supportCustomer service tools

Company Brief

SKELAR
Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.
Industry: Developer Tools
Website