DataDog

1 month ago

Billing Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Billing Operations Analyst to join Datadog's finance team, partnering with Customer Success, Sales, and cross-functional teams to resolve billing inquiries, improve processes, and provide insights into billing practices in a fast-growing SaaS environment.

Location: Denver

Workplace: Hybrid

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Research, analyze, and resolve complex billing questions using multiple internal tools and systems.
•Partner with cross-functional teams—Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide insights into billing practices.
•Help customers understand invoices and billing details based on usage patterns and plan type.
•Identify and collaborate with Customer Success and Sales to resolve billing discrepancies in a timely manner.
•Manage and triage an incoming queue of requests across Zendesk, Jira, and Billing Operations Slack channel; ensure prompt and accurate responses.

Pay and Benefits

Salary: USD 71,000 - 103,000

Equity and Bonus:Equity

Perks:Rsus401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•Bachelor’s degree in Accounting, Finance, or Computer Science and 1–3 years of relevant experience.
•Proficiency in Google Sheets and/or Microsoft Excel.
•Excellent written and verbal communication skills; proactive, hands-on approach.
•Strong attention to detail with the ability to multitask in a fast-paced environment.
•Bonus points: SaaS experience; NetSuite and/or Salesforce; SQL; Tableau/Metabase.

Experience:1-3 yearsSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailMulti-taskingProactive

Languages:English

Tech Stack:Google SheetsExcelZendeskJiraSlackNetSuiteSalesforceSQLTableauMetabase

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

1 month ago

Billing Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Hybrid

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Research, analyze, and resolve complex billing questions using multiple internal tools and systems.
•Partner with cross-functional teams—Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide insights into billing practices.
•Help customers understand invoices and billing details based on usage patterns and plan type.
•Identify and collaborate with Customer Success and Sales to resolve billing discrepancies in a timely manner.
•Manage and triage an incoming queue of requests across Zendesk, Jira, and Billing Operations Slack channel; ensure prompt and accurate responses.

Pay and Benefits

Salary: USD 71,000 - 103,000

Equity and Bonus:Equity

Perks:Rsus401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•Bachelor’s degree in Accounting, Finance, or Computer Science and 1–3 years of relevant experience.
•Proficiency in Google Sheets and/or Microsoft Excel.
•Excellent written and verbal communication skills; proactive, hands-on approach.
•Strong attention to detail with the ability to multitask in a fast-paced environment.
•Bonus points: SaaS experience; NetSuite and/or Salesforce; SQL; Tableau/Metabase.

Experience:1-3 yearsSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailMulti-taskingProactive

Languages:English

Tech Stack:Google SheetsExcelZendeskJiraSlackNetSuiteSalesforceSQLTableauMetabase

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn